International Cabin Crew Diploma (ICCD)

Align with ICAO, EASA and IATA Standards

International Cabin Crew Diploma (ICCD)


Dr. Neven Wassif


MO: 10AM - 11AMWE10AM - 12AMFR: 8AM - 9AM

ICCD Overview

What is a Flight Attendant?

Cabin crew consisting of flight attendants carry out the instructions given by pilots or co-pilots outside the cockpit. They are also in charge of the safety and comfort of passengers on a flight, and they inform the passengers when necessary. Male flight attendants are called hosts while female ones are referred to as hostesses. Cabin crew is selected in accordance with the certain rules of aviation organizations, and they are also subjected to the rules set by the General Director

What are the Cabin Crew's Duties?

Working as a flight attendant for a major airline provides plenty of contact with people as well as opportunities to travel. The air cabin crew of a commercial airline share responsibility for the safety and comfort of its passengers. Duties include:
• greeting passengers as they board and exit the plane
• showing passengers to their seats and providing special attention to certain passengers, such as the elderly or disabled
• serving meals and refreshments
• checking the condition and provision of emergency equipment and information for passengers
• demonstrating emergency equipment and safety procedures
• administering first aid
• dealing with emergencies
• supplying passengers with newspapers, magazines and in-flight entertainment
• selling duty-free commercial goods and pursuing sales targets
• producing written flight reports after completing a journey.

The role can be physically and emotionally demanding and there is a high degree of responsibility involved. Cabin crew are expected to deal with all passengers diplomatically – even when feeling the effects of travelling through time zones and spending extended periods of time on their feet.
Many airlines require cabin staff to live within proximity of a particular airport and crew members may have to go to work at short notice if on call. Working hours may involve long shifts and unsociable hours, and it may be necessary to work during public holidays. However, many cabin crew members enjoy the chance to interact with a wide range of people and the opportunities to explore and enjoy global destinations are almost unparalleled



  • Duration
  • Credit
  • Type
  • Major
  • Specs
  • Learning
  • Languages
  • Exams
  • Reports
  • Thesis
  • Certificate
  • Students
  • Prerequisite
20-24 days
120 training hrs.
Professional Education
Cabin Crew
Modular Exams
Practicing Reports
Not Required
International Diploma
Postsecondary Education


ICCD Program Objectives

The Program Educational Objectives (PEOs) and Learning Outcomes (PLO) of the ICCD program have been designed in line with ICAO and EASA Standards and are based on inputs received form all stakeholders. The PEOs of the ICCD Program are to ensure that each participant acquires the competencies competencies, knowledge and skills required to perform the duties and responsibilities related to the safety of passengers and flight during normal, abnormal and emergency situations, as well as enabling them to contribute to the improvement of an aviation quality systems, services or products while stimulating improvements in productivity, effectiveness and efficiency.


The GUST follows the philosophy of Outcome Based Education. Therefore, the teaching-learning process is student centric. The pedagogy is practical, hands on and real time. Case studies, Problem Solving Exercises, Role- Plays, Management Games and Presentations are extensively used. The curriculum is planned to facilitate learning in theory and practice of all aspects of the discipline of management ensuring the achievement of predefined learning outcomes.

The ICCD program structure comprises of four manadtory modules.

  • Module 1 - Cabin Crew Foundation
    1. Fundamentals of aircraft & aviation industry
    2. Introduction to the cabin crew profession
    3. Quality Concepts for products & services
  • Module 2 – Aviation Safety & Security
    1. Safety & emergency procedures
    2. Survival & First-Aid
    3. Medical training & medical emergencies
    4. Introduction to aviation security
    5. Dangerous goods
  • Module 3 - Aviation Recruitment & interview
    1. Interview & Presentation Skills
    2. Etiquette
    3. Grooming
    4. Cabin crew healthy living style
  • Module 4- Customer Service & Inflight Service
    1. Communication & body language
    2. Customer service
    3. Crew member co-ordination
    4. Introduction to airline catering and food service
    5. Types of service
    6. Landing to job
  • Module 5- Aviation English (optional) 24 hours
  • Module 6- Aviation Fitness (optional) 24 hours

For more info, CONTACT the Aviation Business Elite affiliated center with GUST at


PHONES & WHATSAPP: +2 01111111815  / 01029790012


ICCD® Program Options

The ICCD® program is helping prepare employed and unemployed professionals to enter and excel in the Operations management careers, highly technical, and global marketplace. While the core curriculum remains constant, four different formats and time schedules are offered.

The Full-Time Accelerated program is designed for participants who are disciplined, organized and who welcome fast-paced challenges. This is a fast-paced program in which students earn their (ICCD®) program with 20 days (120- training hours) of intensive study.

The Part-Time/Evening program is designed for working professionals who bring a wide range of experiences and skills into the classroom. This program offers students the opportunity to earn their ICCD® program in the evenings while they are employed.

The Corporate ICCD® program is tailored to the corporate environment and represents a partnership with a company and the GEM® program at GUST. Although the core curriculum mirrors the ICCD® program on-campus, elective topics can be designed to reflect the needs of a particular company. Full time faculty members travel to a company to teach the ICCD® modules

The Online ICCD® Program is designed for working professionals. The program allows the student to obtain a ICCD® without interrupting his or her career and does not require relocating


  • Practice different scenarios
  • Prior to your practical exam, you should prepare for all possible scenarios, whether it’s with a friend or family member, to keep your knowledge and understanding sharp.
  • Combine a few or try a bathroom fire that leads to full evacuation. You could even practice a pilot incapacitation due to unknown decompression, where you are required to prepare for a cabin diversion.
  • Whatever eventuality, ensure you know them all – any scenario you can think up will be an option for your instructor, so don’t let them catch you out.
  • Preparation for your practical exam is essential if you’re expecting to get a job with the airline in question. Those who are unprepared will be deemed inadequate for the role.
  • If this is the dream job for you, put in the effort so you can demonstrate your passion for the role.

Admission Requirements

The ICCD program at GUST requires that each applicant for cabin crew:

  • Has a minimum age not less than 18 years old;
  • Holds high school diploma or an equivalent diploma;
  • Demonstrates the ability to read, speak, write and understand English language to ensure appropriate communication with both crew members and passengers;
  • Demonstrates ability to retrieve safety and emergency equipment and open and close overhead bins on the aircraft, from a standing position;
  • Proves ability and strength to operate equipment/systems, as applicable to the operator’s procedures during normal, abnormal and emergency situations and to the aircraft type(s) to which the cabin crew member will be assigned duties;
  • Provides evidence of being clear of a criminal record and passing a security background check;
  • Demonstrates ability to swim without flotation aids.

Degree Requirements:

  1. Degree candidate students must complete all modules for the international professional degree
  2. Graduation requires from students to complete the four modules with a minimum Grade 60%.
  3. The students should complete each module with 5 days (30- training hours) of intensive study or other study options available at GUST
  4. Upon successful completion of the exam at the end of each module, the Participants will get the Certificate of Completion with module name
  5. The Students before graduation should demonstrate a satisfactory level of English and physical fitness as well as Proficient in use of the internet, email and Microsoft Office

After completing all ICCD program modules the Participants will be conferred the International Cabin Crew Diploma by the Global University of Science & Technology (GUST)

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